PromoGear.com will make every effort, upon your request, to change or cancel your order. If the order has not yet begun the pre-production process, no additional change or cancellation fees will be applied for cancellation. In the case of changes, the setup fees may vary from the original quote depending on your requirements.

If the order has reached the pre-production set-up phase, there may be cancellation or change charges that apply. Example: if a screen or die has already been made prior to production, you will be responsible for any incurred charges. In the case of changes, the setup fees may be different depending on your requirements.

If an item has begun production, unfortunately, we cannot stop or change the order. We can, if you wish, prevent shipment or redirect it. You will be charged the original amount quoted for all orders cancelled at this stage.